YoungMinds Parents' Helpline
The YoungMinds Parents’ Helpline offers free confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.
- Call us free Monday to Friday 9.30am-4pm: 0808 802 5544
- Email email@example.com and your query will be responded to in 3 working days.
Our helpline service (by phone and email ) is confidential. This means our discussions with people who contact us for advice are private and we will not share personal information with anyone else, without asking first.
The only exception is if we have reasonable cause to believe a child or vulnerable adult may be at risk of harm or in danger.
whO contactS youngminds?
Parents, carers, grandparents, anyone close to a child who is worried about their mental health. We also advise professionals including counsellors and teachers.
What do people ask about?
Any concerns they have about a child’s emotions or behaviour, including:
- Behavioural problems
- Eating Problems
- Family relationships
- School problems
These are just a few of the subjects we hear about. If you are concerned about your child, contact us or look at our Worried about your child? section.
Some parents contact us with worries about whether their children are OK, wondering if these worries are justified or if their child's behaviour is normal. Others have children with diagnosed difficulties but are struggling to get the help they need, or need to know how to manage their child’s behaviour while waiting to get professional help.
What happens when you call us?
When you ring the helpline number, you’ll speak to one of our friendly, trained helpline advisers. They will explore your concerns and find out what’s worrying you, and what support you have had so far. They can advise on practical steps you can take to get help and relevant local or national services. They can also post you leaflets and factsheets.
Callers who need further advice will be offered a free confidential telephone consultation from a YoungMinds child mental health specialist. Our advisers include psychotherapists, psychiatrists and mental health nurses, all are qualified in child and adolescent mental health. They can give advice on your child’s behaviour, making the best use of services, and how to move the situation on.
You will receive a call within 7 working days of requesting it, at a time convenient to you, on your mobile or landline. Calls last up to 50 minutes. They give parents a chance to think through the situation with an expert, and to work out the best way to resolve the problem.
what happens when you email us?
Sometimes it’s easier to write things down when they are really worrying you. Email firstname.lastname@example.org anytime for advice. Our friendly, trained advisers will reply within 3 working days (often sooner).
(If other people can read your emails and you would prefer to keep the content private, you may prefer to telephone us).
One parent's story
“I called YoungMinds about my 14-year-old son Jamie, his behaviour was really bad at home and at school and he was about to be excluded.
"The person who answered the phone was really friendly and put me at ease.
"She asked me all about Jamie and what was going on for him. She posted me some helpful leaflets and organised a phone consultation for me from a YoungMinds child mental health specialist.
"I had nearly an hour on the phone with her - we talked about Jamie’s behaviour and how to deal with it. She helped me think about how Jamie was feeling as his dad and I had recently split.
"We also talked about school. Jamie was dyslexic and finding it hard to keep up in class. She gave me lots of good advice about who to ask for help.
"A few weeks later, Jamie is much less angry, he is doing better at school as they are giving him extra help, and I can see the light at the end of the tunnel.
"Thanks to YoungMinds for being there for us when we needed help.”
Parents' helpline service standards
YoungMinds is committed to:
- Treating all parents who contact us with respect, listening to their concerns and doing our best to help
- Answering your call within 30 seconds once you get through
- Delivering calls from our child mental health specialists within seven working days
- Providing written information packs within 5 working days
- Responding to emails within 3 working days.