What is the Parents information service?
The Parents Information Service is a helpline for parents and adults concerned about the mental health and emotional well-being of children in their care.
Worried about a young person’s mental well-being?
If you’re a parent or an adult concerned about a child or young person it’s often difficult to know where to turn for help.
You
may be under great strain yourself or have difficulty accessing the
right kind of treatment needed for a child or young person.
What is the Parents information service?
The aim of the service is to hear callers’ concerns and help them
find a way forward for themselves and the young person they’re worried
about.
It’s free and is for anyone concerned about a child or young person up to the age of 25.
Why is the helpline needed?
There’s a shortage of mental health services for children and young
people. The Parents Information Service bridges the gap by supporting
inquirers’ immediate needs. Practical suggestions can be extremely
effective in supporting parents and easing their emotional distress.
So, who calls?
The service takes thousands of calls from parents, carers,
grandparents and professionals such as teachers and counsellors,
worried about a particular child or young person.
We also respond to emails and letters.
Call us on 0800 018 2138
Contact the Parents Information Service team
Why do they call?
Parents and carers who contact the Parents Information Service often say they’re feeling isolated, unsupported and confused.
The
child or young person they’re concerned about may have behavioural
problems or serious diagnosable mental health difficulties.
Many underlying issues may emerge during the course of a call.
