Our vision
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A world where no young person feels alone with their mental health.
We want to see a world where every young person who is struggling feels able to reach out, and has people and services around them who can really help.
The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for an individual to join our incredible frontline team. This is a role where you can learn about the difficulties that young people and their families face, deliver high quality advice, offer crucial emotional support and be part of a service that makes a phenomenal difference.
Key information
- Application closing date
- 27 Jul 2026
- Interview date
- TBC
- Working environment
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We are currently working with a hybrid working model, where there is the option of working from home combined with 4-12 days a month of working in the office.
About this role
You will be responding to helpline calls, which can cover wide-ranging and multifaceted issues. You will be using helpline skills to listen to callers’ concerns and draw on your expertise to provide tailored guidance to service users. You will need to ensure that you follow helpline safeguarding and data protection procedures and accurately record information into our Parents Helpline database. And, above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.
Please note that our Helpline currently works within a hybrid model, with members of the team coming into the office 1-2 days per week. Our position concerning working arrangements may change in the future.
The part time position will consist of 28 hours (4 days per week), with core working days being Monday, Wednesday and Fridays.
In this role you will be required to work one evening shift per week until 6.45pm or 8.45pm, depending on the operational requirements of the service.
We are considering piloting extended helpline opening hours later in the evening and/or at the weekend in the future, so this role will require occasional out-of-hour work.
About you
Candidates will be shortlisted on the basis of meeting the following criteria to a satisfactory level:
- Experience of delivering advice and guidance to service users
- Experience of responding to safeguarding concerns effectively, following protocols, reporting concerns and ability to identify risk within young people and adults.
- Ability to work well under pressure, manage an emotionally demanding workload and practice self-care
- Understanding of mental health problems, illnesses and disorders and the challenges faced by children, young people, parents and families
- Knowledge of mental health service provision
Deadline for applications is 27 July 2026 at 9am.
Further information on the post can be found in the job pack below. To apply for this role, please download the Helpline Adviser Job Pack and follow the guidance on the application form.
YoungMinds is committed to safeguarding and promoting the welfare of children and young people and we therefore expect all staff and volunteers to do the same. We ask all staff to undertake safeguarding training when they join us.
We welcome applications from Black and Minoritised, LGBTQ+ groups and those with disabilities, as they are currently under-represented.
Apply now
One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.
If you are excited about helping us to achieve our mission, passionate about working at an organisation that puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti-racist organisation we want to hear from you.
To apply for this role, please fill in the application form - downloadable below. Applications should be sent to recruitment@youngminds.org.uk by the deadline listed, with the job title included as the subject.
About YoungMinds
You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:
- 25 days paid holiday entitlement (plus Bank Holidays)
- three days additional leave over Christmas and New Year
- auto-enrolment onto pension scheme where YoungMinds will match your contribution up to five per cent
- statutory benefits such as parental leave and sick pay
- a wide range of other health, wellbeing and lifestyle benefits
- a dedication to continued professional development, training and shared best practice
