Speak to us on the phone
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Call our Parents Helpline for free on 0808 802 5544.
We’re open Monday - Friday 9:30am - 4:00pm.
Please find below our holiday opening hours:
If you need support from the Parents Helpline while we're closed, please leave us a message using the chat icon in the bottom right-hand corner of your screen. We'll aim to get back to you within 3-5 working days after we reopen.
For urgent support during this time, find out who to contact on our urgent help page.
Call our Parents Helpline for free on 0808 802 5544.
We’re open Monday - Friday 9:30am - 4:00pm.
To chat to us online, click on the chat icon in the bottom righthand corner of your screen. We’re open Monday to Friday, from 9:30am to 4pm.
When we’re closed, you can still leave us a message by clicking on the chat icon in the bottom righthand corner of your screen. We’ll reply to you by email in 3-5 working days.
We support parents and carers who are concerned about their child or young person’s mental health.
You might contact us because you’re worried about how your child or young person is feeling or behaving. Or you might need advice about finding mental health support for them. Whatever your concern is, our advisers want to understand what’s happening and support you to take the next step.
Please be aware that we are not a crisis service. If your child or young person needs urgent help, we have a list of services that can support you now.
We support main carers of children and young people, as well as parents. You might be a kinship carer, legal guardian, foster carer, grandparent or sibling. If you are the child or young person’s main carer, we want to support you. Our advisers are trained and experienced in supporting carers as well as parents.
If you are a family member or friend, but you are not the child or young person’s main carer, see our online information for advice around how you can support them. You can also encourage their parent or main carer to contact us.
If you are a professional looking for information about supporting the young people you work with, see our resources for professionals.
Over the phone, we can provide detailed information and advice about your child or young person’s mental health. We can also offer you emotional support and direct you to other services that may be able to help. Our phone service is confidential.
You can call our Parents Helpline for free on 0808 802 5544, Monday to Friday, from 9.30am to 4pm.
Here's what to expect from a Helpline call:
1. Getting the right support
2. Introducing ourselves
3. Hearing your concerns
4. Giving you advice
5. Email follow-up
6. Confidentiality
You can use Typetalk or Textdirect to speak to us over the phone if you are hard of hearing or speech impaired. If English is not your first language, you can use our translation service. See our FAQs for more information.
The person I spoke to was so helpful. She listened and signposted me to a wealth of other resources at a time when I was so distressed I had no idea which way to turn. For the first time, I felt as though there was someone out there for me – who could help me through all this.
Over chat, we can direct you to resources and services that might be able to help you. When you chat to us, you’ll be speaking one-to-one with a trained adviser. Our chat service is confidential.
To chat to us online, click on the chat icon in the bottom righthand corner of your screen.
We’re open Monday to Friday, from 9:30am to 4pm.
If we’re closed, you can leave us a message instead. We will send a personal response by email in 3-5 working days.
To leave a message, click the chat icon in the bottom righthand corner of your screen and follow the instructions.
What to expect when you chat to us online:
1. Understanding your concerns
2. Connecting you to an adviser
3. Clarifying your concerns
4. Signposting you to advice
5. Email follow-up
6. Confidentiality
Yes. Please use Typetalk or Textdirect to contact us over the phone. Or chat to us online instead.
Phone
Yes. We can provide a translation service when you phone us. This means you can speak to us in your first language. To do this, please:
Webchat
Yes. We can provide a translation service. This means you can chat to us in your first language.
Follow these instructions to use the service:
Yes, except if we are worried about someone’s safety.
We know it can be difficult to call the first time. But rest assured, your conversation will remain completely confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing, harm.
If we need to share any information with anyone outside of YoungMinds, we will inform you first. This is unless there is immediate risk to life that requires very quick action. Read more in our safeguarding policy.
We will keep a record of your conversation on a secure and confidential database. This will help if you need to talk to us again. For more information about how we use and store your data, read our privacy policy.
No, our Helpline does not support young people directly. YoungMinds provides online information and advice for young people. But we cannot:
No. Our Helpline cannot offer any advice around medications prescribed to young people.
If you are looking for information about this, you can use our young person’s guide to medication. Or you can speak to the medical professional who is supporting them.
No. We cannot provide families with ongoing support, as we are a one-off service.