a boy wearing grey hoodie using his mobile phone while sitting on the ground leaning on a tree

A guide for parents and carers Social media

If you are worried about your child or teenager using the internet, this guide provides tips and advice for talking to your child about their use of social media and the internet.

Talking to your child about social media

A boy wearing a grey t-shirt sits beside a window while using Facebook on his laptop.

The internet offers huge opportunities. From a young age, children have the chance to learn, research, play games, have fun and connect with family who may not live nearby. But it’s important to help them to use the online world in a way that’s safe and positive for their mental health.

That's why it's good to have regular conversations about the internet and social media from a young age – it should be as ordinary as talking about the weather, the dog, or something you’ve watched on TV.

You don’t need to pry or quiz your child about every website they’ve seen, but checking in with them for a minute or two can make a huge difference.

Take a look at our tips below for having positive conversations with your child about social media.

Talk to your child about your own experience of the online world. Show them sites and apps that you like, and explain why you like them. Show them how to use the internet in a positive way – to research things, to do homework, to talk to family, and to find out about the world. This helps them to have a critical eye.

You can also talk about your own less positive experiences online. If you feel pressured by the ‘perfect’ photos people share on social media, then being open with your child about this can be a good thing. It might help them understand that the ‘perfect’ pictures people share on social media don't always show reality. Encourage them to talk to you if they’re struggling with this. 

Remember, children look to their parents as role models. For example, if you check your phone constantly at mealtimes, or play violent games in front of your children, then it’s likely your child might do the same.

Talk to your child about your own experience of the online world.

It can be easy to feel that you don’t understand the latest technology, apps or social media that your child is using. But don’t use this as an excuse not to get involved.

Ask your child to teach you and show you there about their favourite apps, games or websites. This will help you understand how they work so that you can talk about the positives and whether you have any concerns. A quick Google search can also tell you a lot.

If you think anything your child is accessing is not appropriate for their age, be ready to explain why you think this. Wherever possible, make it a joint decision with your child, so they understand the reasons not to use something and will stick to it.

Ask your child to teach you about their favourite apps, games or websites.

Research suggests that most children are actually more cautious than adults online, and that most are good at navigating the internet safely. Often when they do come across upsetting content, it’s not because they’ve gone looking for it, but because they’ve found it by accident, or because someone’s sent it to them.

It is a good idea to reassure your child that they can always talk to you.  

  • Ask them if they’ve seen anything online that they are not comfortable with. (They might have seen things like nasty comments, sexual content or violent images.)
  • Tell them that you won’t overreact if they tell you about something they’ve seen, that you’d much rather that they talked to you, instead of keeping it to themselves. 
  • If they are upset or worried about something they've seen, talk about how they feel, and how they can avoid seeing them again in future.
  • If necessary, help them to report or block content they find disturbing.
  • Whatever happens, stay calm if you find they’ve come across something you don’t approve of.
Tell them that you won’t overreact if they tell you about something they’ve seen which is worrying them.

Help your child to understand what’s meant by personal information, so they can develop an awareness of why it’s significant and why they should be cautious about sharing pictures of themselves or information online.

Some things for your child to know:

  • What you put online stays online. Even things you delete can be saved or screenshotted – including those Snapchats meant for just one friend.
  • Online strangers are still strangers. Forums and group chats can be a great way to connect over things you wouldn’t say face to face, but don’t feel pressured to share more than you feel comfortable with.
  • It’s easy to over-share on social media, especially if you forget who can see your profile. 
  • Privacy is possible. You can change your settings to make your account private so that only people you know and trust can see your updates.
  • Don’t hesitate to block anyone who makes you feel uncomfortable and talk to someone you trust about it if this happens.
What you put online stays online. Even things you delete can be saved or screenshotted – including those Snapchats meant for just one friend.

Although most social media platforms are officially 13+, most children sign up to at least one when they’re much younger. It's better that you encourage them to be open with you, rather than thinking they need to keep it a secret from you. And be aware that if they accept your follow/friend request on a social media account, it’s very possible they have another one that they’re not sharing with you.

  • Remind your child that every social media platform has privacy settings, and show them how to use them.
  • Talk to your child about the sort of information they want to keep private.
  • Make sure your child understands how to report or block things that aren’t appropriate.
  • Help your child to understand that they shouldn’t feel the need to be available all the time on social media. It’s okay to take a break, and you don’t need to take part in every conversation.
Show them the positives of social media.
Have regular conversations about the internet and social media from a young age.

Setting realistic boundaries

Two young people sitting together on the end of a bed and looking at their mobile phones.

The boundaries you set for internet use will depend on your child's age. It’s like teaching your child to cross the road: you’ll make sure they hold your hand when they’re very young, but as they grow older you want them to assess the risks and stay safe more independently.

Whatever their age, it’s a good idea to sit down together with your child to agree some rules about how much time they spend online. For example, you might want to agree that they shouldn’t go online just before bed or use any devices at night, because this can affect their sleep. You can often set timers on devices to limit internet use – but try to help your child manage this for themselves as well.

You can also set up parental controls to stop your child from accessing harmful content online, but your child may well learn how to get round these. That’s why it’s important to make sure your child is able to make good decisions for themselves.

Sit down as a family and develop some rules about internet use.

Talking to your child about gaming

A mother and daughter playing video games together happily on the sofa

It is worth checking the ratings on the games your child is playing. If your child wants to buy a game that looks like it’s extremely violent or too old for them, then trust your judgement if you don’t feel it’s appropriate.

We have more information and advice to help you and your family create a healthy culture around gaming, and to help you support your child if they're struggling.

Gaming
It’s worth checking PGI ratings, which have more detailed information than ratings for films.

Cyberbullying

Bullying isn’t okay, whether it happens at school, at home or on the internet. If your child is receiving nasty messages, or people are posting unwanted things about them, or they feel harassed, they should do something about it.

  • Encourage them to talk to you. Even if it seems like a small thing, it can really help to talk things through with you about what to do. 
  • Make sure they understand how to block and report the people involved, and to use the privacy settings to limit what people can see on their profiles.
  • Help them understand that they are responsible for what they post. They should remember to think about what effect their posts might have on others, and that they probably shouldn’t say anything online that they wouldn’t say in person. That means not writing nasty things about people you know – but it also means not posting abuse to celebrities, who are real people too.
Read our guide to bullying
backshot of two young people wearing winter jackets with face unseen looking at their phone while sitting on a bench beside the street
Help them understand the effects of what they post might have on others.

Spotting and acting on the warning signs

You know your child well, and may well recognise it if something is wrong. It’s important to act on the warning signs. If you start to feel concerned:

  • Talk to your child openly.
  • Listen to what they have to say.
  • Don't rush to judgement.
  • Make sure they know you'll always be there for them.

Where to get further support

Useful helplines and websites

While we take care to ensure that the organisations we signpost to provide high quality information and advice, we cannot take responsibility for any specific pieces of advice they may offer. We encourage parents and carers to always explore the website of a linked service or organisation to understand who they are and what support they offer before engaging with them.

  • Childnet

    Provides online information for parents around supporting children with gaming at different ages. 

    You can download their Family Agreement template and find tips on using it with your family.

  • YoungMinds Parents Helpline

    We support parents and carers who are concerned about their child or young person's mental health. Our Parents Helpline provides detailed advice and information, emotional support and signposting.

    You can speak to us over the phone or chat to us online.

    You can speak to us over webchat between 9.30am and 4pm from Monday-Friday. When we’re closed, you can still leave us a message in the chat. We’ll reply to you by email in 3-5 working days.

    Opening times:
    9.30am-4pm, Monday-Friday
  • The Mix

    Free, short-term online counselling for young people aged 25 or under. Their website also provides lots of information and advice about mental health and wellbeing. 

    Email support is available via their online contact form.

    They have a free 1-2-1 webchat service available during opening hours.

    Opening times:
    4pm - 11pm, Monday - Friday
  • Childline

    If you’re under 19 you can confidentially call, chat online or email about any problem big or small.

    Sign up for a free Childline locker (real name or email address not needed) to use their free 1-2-1 counsellor chat and email support service.

    Can provide a BSL interpreter if you are deaf or hearing-impaired.

    Hosts online message boards where you can share your experiences, have fun and get support from other young people in similar situations.

    Opening times:
    24/7
  • Tellmi

    Formerly known as MeeToo. A free app for teenagers (11+) providing resources and a fully-moderated community where you can share your problems, get support and help other people too.

    Can be downloaded from Google Play or App Store.

Whether you love the page or think something is missing, we appreciate your feedback. It all helps us to support more young people with their mental health.

Please be aware that this form isn’t a mental health support service. If your child is in crisis right now and you want to talk to someone urgently, find out who to contact on our urgent help page.

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Please note:

This form is not a mental health support service. We cannot reply to this. If you or your child are at immediate risk of harm, call 999 and ask for an ambulance or go to your nearest A&E. If you are worried about your child’s mental health, call our Parents Helpline on 0808 802 5544, Mon-Fri, 9:30am – 4pm. If you are struggling with your own mental health, call Samaritans on 116 123.

At YoungMinds we take your privacy seriously. If you’d like to read more about how we keep the information we collect safe, take a look at our privacy policy.