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Parents Helpline and Webchat

We offer three different services to parents and carers who are concerned about their child’s mental health, up to the age of 25. Here, you can find out more about our Parents Helpline, Webchat and Email service.​

Help improve our services!

We're looking at ways we can improve our Parents Helpline and Webchat and we'd love to hear from you! We're inviting parents and carers of young people under 25 to take part in our five-minute survey to help us better serve young people and their families.

We're particularly keen to hear from Black and Minoritised parents and carers as we know that all too often charities and services let people from these communities down.

Share your views to help us support you in the best way possible.

Take part in our survey

Parents Helpline

Call our Parents Helpline for detailed advice, emotional support and signposting about a child or young person up to the age of 25.

You can call us for free on 0808 802 5544 from 9:30am - 4pm, Monday - Friday.

  • Our Parents Helpline is available in England, Scotland, Wales and Northern Ireland.
  • You’ll get through to a trained adviser who will listen and talk through your concerns in complete confidence.
  • Your adviser will help you to understand your child’s behaviour and give you practical advice on what to do next.
  • If you need further help, they’ll arrange for one of our independent, experienced professionals to call you for a 50-minute telephone consultation within seven days.
  • Please note, calls may be recorded for monitoring or training purposes.
  • Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us, or use our Parents Webchat.
  • If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.

Please note we're unable to:

  • provide assessments, counselling/therapy or direct support to young people
  • process referrals to CAMHS (Child and Adolescent Mental Health Service), statutory or local services
  • provide families with ongoing support, since we are a one-off service
  • offer support to professionals, friends or wider family members who are not the child’s main carer
  • offer advice around medications prescribed to young people

We aim to support parent/carers with their child's mental health in the best way we can.

Parents Webchat and Email service

Webchat

Our Parents webchat is open 9:30am - 4pm, Monday - Friday. To access the webchat, select the chat icon in the bottom right corner of your screen. 

Our Parents webchat service provides information and signposting to help parents and carers find the information they are looking for with regards to their child's mental health.

Once you are connected, a webchat adviser will direct you to information on our website or signpost you to other organisations that can offer further support. The conversation will last around ten minutes. Following your chat you will have the option to receive the transcript of your conversation by email.

Email

You can email the team outside of webchat hours between 4pm - 9:30am Monday to Friday, or over the weekend. To email the team, select the chat icon in the bottom right corner of your screen.

Please be aware that our parents@youngminds.org.uk email address is no longer active, and you will not receive a response from our team if you send an email to this address.

If you are worried about a child or young person, use our parents email service to receive practical advice, signposts to places where you can find help and resources providing more detailed information.

If you contact us between 4pm - 9:30am Monday to Friday, or over the weekend, you can submit an email request. We would kindly ask that anyone who emails our service to expect a tailored response within 3-5 working days.

An image of our Parents Helpline webchat icon with the text click on the webchat icon in the bottom corner of your screen to access the parents webchat.

Please note we're unable to:

  • provide specific clinical advice around managing your child's symptoms and behaviour, or a diagnosis
  • be a listening or counselling service
  • give guidance around specific local support services, as we are a national service
  • provide a crisis service
  • offer advice around medications prescribed to young people

Using our Parents Helpline services

Friendly and confidential 

  • We know it’s difficult to call the first time – but don’t worry. Your conversation with us will remain confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm.
  • Rest assured, if we need to share any information with anyone outside of YoungMinds, we will inform you first, unless there is immediate risk to life that requires very quick action. More information about our safeguarding policy can be found here.
  • We will keep a record of your call on a secure and confidential database and this will help if you need to call us again.
  • For more information about how we use and store your data read our privacy policy.

Accessibility and languages

  • Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us on the Parents Helpline, or use our Parents Webchat.
  • Language issues? If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.
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