Speak to us on the phone
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Call our Parents Helpline for free on 0808 802 5544.
We’re open Monday - Friday 9:30am - 4:00pm.
Call our Parents Helpline for free on 0808 802 5544.
We’re open Monday - Friday 9:30am - 4:00pm.
To chat to us online, click on the chat icon in the bottom righthand corner of your screen. We’re open Monday to Friday, from 9:30am to 4pm.
When we’re closed, you can still leave us a message by clicking on the chat icon in the bottom righthand corner of your screen. We’ll reply to you by email in 3-5 working days.
We support parents and carers who are concerned about their child or young person’s mental health.
You might contact us because you’re worried about how your child or young person is feeling or behaving. Or you might need advice about finding mental health support for them. Whatever your concern is, our advisers want to understand what’s happening and support you to take the next step.
Please be aware that we are not a crisis service. If your child or young person needs urgent help, we have a list of services that can support you now.
Over the phone, we can provide detailed information and advice about your child or young person’s mental health. We can also offer you emotional support and direct you to other services that may be able to help. Our phone service is confidential.
You can call our Parents Helpline for free on 0808 802 5544, Monday to Friday, from 9.30am to 4pm.
Here's what to expect from a Helpline call:
1. Getting the right support
2. Introducing ourselves
3. Hearing your concerns
4. Giving you advice
5. Email follow-up
6. Confidentiality
The person I spoke to was so helpful. She listened and signposted me to a wealth of other resources at a time when I was so distressed I had no idea which way to turn. For the first time, I felt as though there was someone out there for me – who could help me through all this.
Over chat, we can direct you to resources and services that might be able to help you. When you chat to us, you’ll be speaking one-to-one with a trained adviser. Our chat service is confidential.
To chat to us online, click on the chat icon in the bottom righthand corner of your screen.
We’re open Monday to Friday, from 9:30am to 4pm.
If we’re closed, you can leave us a message instead. We will send a personal response by email in 3-5 working days.
To leave a message, click the chat icon in the bottom righthand corner of your screen and follow the instructions.
What to expect when you chat to us online:
1. Understanding your concerns
2. Connecting you to an adviser
3. Clarifying your concerns
4. Signposting you to advice
5. Email follow-up
6. Confidentiality