This guide provides information to help you support a young person to get help for their mental health, including: the first steps to providing support; how to talk with parents and carers; helpful online support resources; accessing mental health support; and providing ongoing provision.
Young people have told us they reach out to adults they trust – those that don’t judge, do listen and are consistent with them. Reaching out for help can often be the hardest step for young people. If they have already reached out to you, it shows a level of trust and openness to support.
However, this can feel like a big responsibility and you may feel pressure to ‘solve’ how they’re feeling. This isn’t your responsibility and there are ways you can support them without feeling overwhelmed. In moments like this, it’s good to know what support you can provide to get them the mental health support they need.
If a young person has chosen to speak to you, you may find it helpful to explore who else is around them that might be able to offer support. We would always recommend including young people in their care too, so ask them how they feel about speaking to family members.
Our connections activity can help you open up conversations about the other adults in a young person's life and consider who else might be able to offer support. Talk through the benefits that may come from reaching out, and let the young person share the risks/fears they have. This will help you have a better understanding of the young person's situation and feelings.
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Often parents and carers are the key adults in a young person’s life who can support them to get help for their mental health, and you can play an important role in supporting conversations between a young person and their parent or carer.
Make sure you understand your safeguarding procedures when having these conversations, and speak to the designated safeguarding lead for your organisation so you know what actions you might need to take.
Consider the following topics when having a conversation with parents or carers about their child's mental health.
Signpost young people to our young person help finder so they can find the right support. We have lots of advice guides to support young people with their mental health, including guides on feelings, mental health conditions, difficult life situations and medications. We also have advice on mental health services and reaching out for help.
Your local NHS or local authority website should contain information about local mental health support for children and young people. These may be called the Local Offer and Information Advice and Support (IAS) service.
Young people over the age of 18 may be able to self-refer to talking therapies online via the NHS without visiting their GP. CAMHS (Children and Adolescent Mental Health Services) sometimes take self-referrals from children and young people under 18, but this depends on your local authority.
Early help may be offered to families facing a particularly challenging time, or if a child does not meet the threshold for specialist support, such as CAMHS. In some areas it is also possible to self-refer to early help.
Early help practitioners can work with parents to identify what the family needs and put support in place to prevent things from getting worse.
Our parents' guide to early help which explains how the service works and how it can be accessed.
You will need a GP referral to access some mental health services. Children can attend the GP with their parents or carers. The parents/carers are also able to visit the GP on behalf of their child if the child is unable to attend themselves, and above a certain age, with their permission. There is no age limit set by the NHS on the age a young person can attend the GP alone.
There will be young people in your community living fulfilling lives while also managing a mental health condition. They will have good days where they may need little or no support, and bad days where more support than usual will be needed.
If you are someone in a young person's support network and playing a part in their recovery, it is important to consider how you can provide ongoing support.
Take a look at our tips below to help you.
It is unlikely that you are working with this young person in a clinical context or as a trained mental health practitioner, so make sure you are aware of the limits to your expertise and the care you can provide.
It’s important to recognise what is and what isn’t expected of you in your role, and what you’re able to offer. Knowing these boundaries will help you and the young person recognise when clinical support is needed, but also what role you may have in supporting the young person's transition into/out of clinical care.
Young people tell us they don’t want to always talk about their mental health, even if it is a big part of their life. Think about when might be a good time to check in with a young person about their mental health, and remember there’s more to them than just their mental wellbeing.
Our guide for professionals can support you with this.
Consider the wants and needs of the young person, and their ideas of how to keep in touch or receive support. This might involve:
It’s important that you know what you can and cannot keep confidential and that you know what to do with safeguarding concerns.
Talk to your designated safeguarding lead if you are unsure in a situation.
Know what you have to do to recover when you have been giving support to others. Looking after yourself is valuable to you and the young person you are working with.
Remember you are not alone. Ask for help from other colleagues and volunteers.
This page was created in August 2023.
It was co-created with professionals with experience of supporting young people's mental health.
We will next review the page in 2026.
YoungMinds is a proud member of PIF TICK – the UK's quality mark for trusted health information.
We have lots of support guides for those working in the community that you may find helpful in navigating mental health support. Take a look at some more of our resources below.
