A young man wearing a grey hoodie and looking at his phone while he sits on the grass and leans against a tree.


If you are a young person struggling to cope, Shout can provide 24/7 text support. For help, text SHOUT to 85258. Whatever you are going through, if it matters to you, it matters to us.

Please note that Shout is a separate and external organisation from YoungMinds.

YM text support service update

  • From the 1 April 2023, texting ‘YM’ to 85258 will no longer be available to use. You can still use Shout as a support service for your mental health. You can find out how they can support you via the link.

What happens if I text ‘YM’ to 85258 after 1 April?

  • If after the 1 April 2023, you text ‘YM’ to 85258, you will be moved into the Shout queue and will still be supported by the Shout team.

    If you need support and advice, we have lots of information that can help you get through this. Whatever you’re going through, you are not alone.

If you need urgent support

There’s no problem ‘too big’ or ‘too small’ – if you can’t cope, don’t bottle it up. Whether you’ve had a really stressful day, or you’ve been going through something difficult for a while and don’t know where to turn, here are a list of services that can support you.

I need urgent help

If you are in an emergency, including if you’re worried about risk to your own life or someone else, call 999 and ask for an ambulance, or go straight to A&E if you can.

The NHS gives guidance on when to call 999 or go to A&E. A mental health emergency should be taken as seriously as a physical one.

Supporting resources

Read our tips and advice on how you can look after yourself and find out more about some common mental health symptoms and how to cope with your feelings.

Other helplines and services

  • Childline

    If you’re under 19 you can confidentially call, chat online or email about any problem big or small.

    Sign up for a free Childline locker (real name or email address not needed) to use their free 1-2-1 counsellor chat and email support service.

    Can provide a BSL interpreter if you are deaf or hearing-impaired.

    Hosts online message boards where you can share your experiences, have fun and get support from other young people in similar situations.

    Opening times:
  • The Mix

    Free, short-term online counselling for young people aged 25 or under. Their website also provides lots of information and advice about mental health and wellbeing. 

    Email support is available via their online contact form.

    They have a free 1-2-1 webchat service available during opening hours.

    Opening times:
    4pm - 11pm, Monday - Friday
  • Samaritans

    Whatever you're going through, you can contact the Samaritans for support. N.B. This is a listening service and does not offer advice or intervention.

    Opening times:
  • Papyrus

    Offers confidential advice and support for young people struggling with suicidal thoughts, as well as family and friends; and information about how to make a safety plan.

    Its helpline service - HOPELINE247 - is available to anybody under the age of 35 experiencing suicidal thoughts, or anybody concerned that a young person could be thinking of suicide.

    Opening times:
    24/7 every day of the year

Please note that Shout is a separate and external organisation from YoungMinds.