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Shout 85258

If you are a young person struggling to cope, text YM to 85258 for free, 24/7 support.

Whatever you are going through, if it matters to you, it matters to us.

Get help

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Shout offers free, 24/7 text messaging support wherever you are in the UK. If you need someone to talk to about how you’re feeling, text YM to 85258.

It’s not always easy to know where to turn for support – especially when you need someone to talk to right now. If you feel unable to cope or need to get something off your chest, Shout's trained volunteers will listen. They can help you take steps towards you feeling better. Whatever you’re going through, you are not alone.

If you are a young person struggling to cope, text YM to 85258 for free, 24/7 support. Whatever you are going through, if it matters to you, it matters to us.

If you need support, Shout is there for you

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There’s no problem ‘too big’ or ‘too small’ – if you can’t cope, don’t bottle it up. Whether you’ve had a really stressful day, or you’ve been going through something difficult for a while and don’t know where to turn, text YM to 85258 any time. Shout is there for you.

Shout's service can help if you’re going through something difficult or  distressing, including:

• anxiety
• loneliness
• panic attacks
• abuse or assault
• depression or low mood
• self-harm
• bullying
• suicidal thoughts
• relationship issues

Frequently asked questions

You can text Shout from all major UK networks and it is free from the networks: EE, O2, Three and Vodafone. These include - BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff. 

Some Android phones issue a warning that you will be charged, but if you are on one of these networks this warning is incorrect and you will not be charged.

It is not possible to text Shout from some networks, as they don’t let you message short codes. These include Lyca mobile, Smarty and EcoTalk.

A Shout Volunteer will always try to respond to you as quickly as possible, however, sometimes responses can be longer during high demand (e.g at night or on high awareness days such as World Mental Health Day).

Yes, there is a limit of 160 characters in one message.

You can text the service more than once, but if you have had 20 engaged conversations within 60 days, or five engaged conversations within 48 hours, we will let you know that we will need to limit your conversations to one conversation every 48 hours. We can also direct you to an appropriate service such as the NHS or other specialist charities to get further support.

Your messages are confidential and anonymous, unless we’re concerned about someone’s safety. If a texter is believed to be in immediate danger or a safeguarding issue is raised, the Clinical Supervisor (who monitors all conversations on the platform to ensure the right support is being given) will share the texter’s details with emergency services or appropriate authorities in order to keep them safe. The full Shout service user privacy policy is here.

Supporting resources

Read our tips and advice on how you can look after yourself and find out more about some common mental health symptoms and how to cope with your feelings.

Other helplines and services

  • Childline

    If you’re under 19 you can confidentially call, chat online or email about any problem big or small.

    Sign up for a free Childline locker (real name or email address not needed) to use their free 1-2-1 counsellor chat and email support service.

    Can provide a BSL interpreter if you are deaf or hearing-impaired.

    Hosts online message boards where you can share your experiences, have fun and get support from other young people in similar situations.

    Opening times:
    24/7
  • The Mix

    Offers support to anyone under 25 about anything that’s troubling them.

    Email support available via their online contact form.

    Free 1-2-1 webchat service available.

    Free short-term counselling service available.

    Opening times:
    3pm - 12am, seven days a week
  • Samaritans

    Whatever you're going through, you can contact the Samaritans for support. N.B. This is a listening service and does not offer advice or intervention.

    Opening times:
    24/7
  • Papyrus

    Offers confidential advice and support for young people struggling with suicidal thoughts.

    Its helpline service - HOPELINEUK - is available to anybody under the age of 35 experiencing suicidal thoughts, or anybody concerned that a young person could be thinking of suicide.

    Opening times:
    9am – midnight, 365 days a year