The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for an individual to join our incredible frontline team. This is a role where you can learn about the difficulties that young people and their families face, deliver high quality advice, offer crucial emotional support and be part of a service that makes a phenomenal difference.
We are currently working with a hybrid working model, where there is the option of working from home combined with 4-12 days a month of working in the office.
You will be responding to helpline calls, which can cover wide-ranging and complex issues. You will be using helpline skills to listen to callers concerns, and draw on your expertise to provide tailored guidance to service users.
You will need to ensure that you follow helpline safeguarding and data protection procedures, and accurately record information into our Parents Helpline database. And, above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.
Please note that our Helpline currently works within a hybrid model, with team members coming into the office 1-2 days per week. Our position concerning working arrangements may change in the future.
To ensure you can fulfil the requirement of working from our London based office for at least one day per week, please ensure you check the travel time and journey costs from your home address prior to applying.
The position will consist of 24.5 hours (3.5 days per week), with core working days being Monday and Friday and you will be required to work one evening shift per week either on a Tuesday or Wednesday until 6.45pm.
Your role responsibilities will include:
Candidates will be shortlisted on the basis of experience of delivering advice, guidance and emotional support to service users, experience of responding to safeguarding concerns, strong communication skills, and a good understanding of children and young people’s mental health, and the challenges faced by young people, parents and families to a satisfactory level.
Further information on the post can be found in the job pack below.
One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.
If you are excited about helping us to achieve our mission, passionate about working at an organisation that puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti-racist organisation we want to hear from you.
To apply, please fill in the application form - downloadable below - and send via email to recruitment@youngminds.org.uk with the job title included as the subject. Deadline for applications is 25 February by 5pm.
We welcome applications from Black and Minoritised, LGBTQ+ groups and those with disabilities, as they are currently under-represented.
Interviews will be held on week commencing 2 March.
You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:
A world where no young person feels alone with their mental health.
We want to see a world where every young person who is struggling feels able to reach out, and has people and services around them who can really help.
