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Returns, postage and packaging

Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt by requesting a Returns Form, providing they are in original resalable condition.

Returns policy

Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt by completing the form below, providing they are in original condition and packaging, and are resalable.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

This does not affect and is in addition to your statutory rights as a consumer.

If an exchange is requested because you have ordered the wrong size, you will be asked to cover the postage costs.

Please note that we only exchange items like for like. If you would like to exchange your product for a different item, please return your item and place a new order.

If your order arrives damaged, please email our shop team who can help with a return or exchange. You can get in touch with the team by emailing shop@youngminds.org.uk

Complete the form below to start the return process. If you have any queries, please email shop@youngminds.org.uk.

Returns and exchanges form

This will be in the order confirmation email you received when ordering the product.
This will be in the order confirmation email you received when ordering the product. If you can't provide the code, please describe the product.



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Postage and packaging

Standard delivery

Orders placed before 1pm are processed and despatched daily with a Second Class service, so you can expect your order within three to five working days.

Our postage and packaging fees vary depending on the weight of your order.

  • 0-250g = £2.95

  • 251 – 500g = £3.75

  • 501 – 999g = £4.85

  • 1000 – 2000g = £6.95

  • 2001 – 5000 = £9.95

  • 5001+ = £16.95

Express delivery

Orders placed before 1pm will be delivered the next working day. There is an additional £5 fee for express delivery.