Six young people playing table football in a youth club.

Returns, postage and packaging

Returns policy

Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt by completing the form below, providing they are in original condition and packaging, and are resalable.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

This does not affect and is in addition to your statutory rights as a consumer.

If an exchange is requested because you have ordered the wrong size, you will be asked to cover the postage costs.

Please note that we only exchange items like for like. If you would like to exchange your product for a different item, please return your item and place a new order.

If your order arrives damaged, please email our shop team who can help with a return or exchange. You can get in touch with the team by emailing

Complete the form below to start the return process. If you have any queries, please email

Returns and exchanges form

All fields in the form below that are marked with an asterisk (*) are required to submit the form.

This will be in the order confirmation email you received when ordering the product.
This will be in the order confirmation email you received when ordering the product. If you can't provide the code, please describe the product.

How we use your data
Your details will only be used by YoungMinds - we will never give your information to a third party organisation to use for their own purposes. View our privacy policy for more information.

How you can unsubscribe
You can unsubscribe at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at

Standard delivery

We aim to have your order with you within 3-5 working days. However, it can take longer due to delays within Royal Mail. We also only process and dispatch orders on working days. Orders placed after 1pm on a Friday will be despatched on the following working day, so please bear this in mind if you're ordering over the weekend.

Our postage and packaging fees vary depending on the weight of your order.

0-250g = £2.95

251 – 500g = £3.75

501 – 999g = £4.85

1000 – 2000g = £6.95

2001 – 5000 = £9.95

5001+ = £16.95

Express delivery

Orders placed before 1pm will be delivered the next working day. There is an additional £5 fee for express delivery.

If you are ordering items from our shop as gifts this Christmas, please see the last recommended posting dates below in order to receive your items by December 25:

  • Standard delivery: The last recommended posting date is Monday 18 December
  • Express delivery: The last recommended posting date is Thursday 21 December

Orders submitted after these dates may not arrive by 25 December.

Office closure

Due to our office closure between 23 December - 2 January, any orders made during this time will be dispatched Tuesday 2 January. We apologise for any inconvenience caused by this.

More of our policies