We are recruiting for two Specialist Helpline Adviser roles within the Parents Helpline team. This is a permanent, part-time position, where successful candidates can choose to work on the Helpline between 2.5-3 days per week.
Our Helpline currently works within a hybrid model, with the part time members of the team coming into the office one day per week. Our position concerning working arrangements may change in the future.
As a Specialist Helpline Adviser, you will respond to calls with multiple concerns which may require specific expertise from parents/carers seeking support of their child’s mental health. You will use your expert knowledge and professional experience to offer vital support to parents/carers. Based on your professional experience, you will be specifically routed calls that relate to the following topic areas: autism spectrum disorder (ASD), attention-deficit/hyperactivity disorder (ADHD), attention-deficit disorder (ADD), learning difficulties and disabilities, speech and language problems. You should have a good level of understanding around these key topic areas and be able to offer general advice around them. You will also be expected to respond to general helpline calls during busier periods, to help the team respond to service demand.
You will also use your knowledge, expertise and professional experience of working with individuals who are diagnosed (or suspected to have) neurodivergent conditions, Special Educational Needs (SEN) and/or speech and language problems to provide specific advice to parents and carers. You will inform service users on how they can access and navigate statutory support services, signpost to other organisations, provide practical tips and strategies that can be used at home, and offer lots of emotional support and validation.
You will be trained as a safeguarding officer for the service and take responsibility for ensuring safeguarding concerns are identified and appropriately responded to.
The Specialist Helpline Adviser role is a part-time position to allow successful candidates to continue working within clinical/professional settings and maintain their appropriate level of registration and/or accreditation.
To be eligible for the position, candidates must continue working within a relevant professional setting for the duration of the role. Our Helpline currently works within a hybrid model, with the part time members of the team coming into the office one day per week. Our position concerning working arrangements may change in the future. We are considering piloting extended helpline opening hours in the evening and/or at the weekend in the future, so you will be required to work occasional out of hours work within this role. We are keen to hear from candidates who have availability on Tuesdays, Wednesdays and Fridays.
Candidates will be shortlisted based on:
Within your application, you should make it clear which topic areas listed above you have expertise in and outline your experience in working with young people and their families who have these concerns.
We welcome applications from Black and minoritised, LGBTQ+ groups and those with disabilities, as they are currently under-represented. For more information about the role, download our job pack.
One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.
If you are excited about helping us to achieve our mission, passionate about working at an organisation that puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti-racist organisation we want to hear from you.
To apply, please fill in the application form - downloadable below - and send via email to recruitment@youngminds.org.uk.
You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:
A world where no young person feels alone with their mental health.
We want to see a world where every young person who is struggling feels able to reach out, and has people and services around them who can really help.
