We are recruiting externally for a Specialist Helpline Adviser role within the Parents Helpline team. This is a permanent, part-time position, where a successful candidate will work on the Helpline 2.5 days (17.5 hours) per week.
We are currently working with a hybrid working model, where there is the option of working from home combined with 4-12 days a month of working in the office.
As a Specialist Helpline Adviser, you will respond to calls with multiple concerns which may require specific expertise from parents/carers seeking support of their child’s mental health. You will use your expert knowledge and professional experience to offer vital support to parents/carers.
Based on your professional experience, you will be specifically routed calls that relate to the following topic areas:
You should have a good level of understanding around these key topic areas and be able to offer tailored advice around them. You will inform service users on how they can access and navigate statutory support services, signpost to other organisations, provide practical tips and strategies that can be used at home, and offer lots of emotional support and validation. You will also be expected to respond to general helpline calls during busier periods, to help the team respond to service demand.
This role would be suitable for any individual working part-time within a school environment, health and social care and local authority. We are also open to receiving applications from any students who have clinical placements relevant to SEND.
The Specialist Helpline Adviser role is a part-time position to allow successful candidates to continue working within clinical/professional settings. To be eligible for the position, candidates must continue working within a relevant professional setting for the duration of the role.
Our Helpline currently works within a hybrid model, with the part time members of the team coming into the office one day per week. Our position concerning working arrangements may change in the future. We will be piloting extended Helpline opening hours in the evening and/or at the weekend from September 2025, so you will be required to work occasional out of hours work within this role. We are keen to hear from candidates who have availability on Monday, Wednesdays, Thursday and Fridays.
To ensure you are able to fulfil the requirement of working from our London based office for one day per week, please check the travel time and journey costs from your home address prior to applying.
Candidates will be shortlisted based on:
Further information about this role can be found in the job pack below.
One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.
If you are excited about helping us to achieve our mission, passionate about working at an organisation that puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti-racist organisation we want to hear from you.
To apply, please fill in the application form - downloadable below - and send via email to recruitment@youngminds.org.uk.
Within your application, you should make it clear which topic areas listed above you have expertise in and outline your experience in working with young people and their families who have these concerns.
You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:
A world where no young person feels alone with their mental health.
We want to see a world where every young person who is struggling feels able to reach out, and has people and services around them who can really help.
