A mother and son hold hands and bond at an outside table

What to do when your child is on a waiting list

When your child is struggling with their mental health, all you want to do is get them help. But sometimes support is not immediately available. This can be really challenging – for your child and for you. In this guide, we explore what you might be going through while your child is on a waiting list, as well as looking at self-care and other avenues of support.

How your child might be feeling

It can take a lot for someone to open up about their mental health. Seeking help isn’t easy – and, if your child is on a waiting list for mental health services, it’s likely that they’ve had to speak to a number of people already about what’s going on.  

After all of this, ending up on a waiting list can be really difficult for you and your child, and waiting to receive help can bring up all sorts of feelings on top of their existing struggles.

They might be feeling: 

  • frustrated they’re not receiving the help they’ve asked for 
  • misunderstood, or like they haven’t been listened to
  • anxious that they’re not going to receive help, or that things will get worse 
  • nervous about what will happen when they actually receive help 
  • self-doubt or concern that there is either ‘something wrong with them’ or, on the other hand, that they have ‘made up’ their problems 
  • hopeless about the possibility of feeling better or receiving help

It’s important to keep talking to your child about how they’re feeling. Remember, there is no ‘right’ or ‘wrong’ way for them to feel – the important thing is that they can share what’s going on.  

Spend time validating their feelings, letting them know that it’s okay to feel scared, worried, or upset about what’s happening.  

It may also help to clearly explain to your child what the process is likely to be, how long it might take, and what they can expect when they have their first appointment. This can make it easier for them to deal with anxiety about what will happen once they start to receive support.  
 
If you do have an appointment coming up, our resource can provide you and your young person with some structure for talking about how the meeting might go and what you might want to ask.

Preparing for a meeting with a mental health professional

How you might be feeling

It’s likely that you’ll also be going through a lot of different emotions while you wait for support for your young person.  

You might be feeling: 

  • guilty that you’re not doing enough 
  • lonely, as if you’re battling things on your own or like nobody understands
  • helpless or frustrated that you’re not able to get your child support  
  • scared that their mental health is going to get worse 
  • stressed and under pressure to manage your child’s mental health, family life, work, or other commitments at the same time 
  • worried about saying the wrong thing, or ‘making things worse’

Parents we spoke to told us that, in their most stressful moments, they felt that they’d said the “wrong thing”. This is something that many parents and carers go through in this situation.

One of the best ways to navigate this situation is by looking after yourself as well as your young person. This can be engaging in simple self-care, sharing what you’re going through with friends and family, or joining a peer support group. Lots of parents told us that Facebook groups were a vital lifeline for them while their child was on a waiting list.  
 
Our guide on looking after yourself as a parent outlines some key ways you can care for yourself and protect your own mental health while you look after others. It also details how you can find and join peer support groups both on- and offline.

Looking after yourself

Ways to support your child

There are things you can do to support your child while they are on a waiting list.  

While you’re waiting for your child to receive support, talk to them about what it is they might need. They may want someone else to talk to about what they’re going through. They might want emotional support from you. They might need help creating a routine or structure for self-care. Or they may need clarity about what’s going on with appointments.  
 
Everyone is different. Try not to make assumptions about what might be ‘best’ for your child. Ask them directly what they want or need. 

Another way of supporting your child is offering opportunities for them to open up and share how they’re feeling.  
 
This might not always be easy – sometimes, your child may not feel like talking. But offering open, non-judgmental spaces for them to share what’s going on for them can be hugely important while they wait for support. 
 
For more on how to talk to your child about mental health, and ideas on how to start conversations, visit our guide. 

How to talk to your child about mental health

Self-care can help your child build resilience and maintain balance while waiting for professional support. Self-care is not a replacement for structured mental health treatment. But it can be a way to help your child feel more in control of their wellbeing. 
 
Sometimes, even small acts of self-care can make a difference. A short walk, taking a bath, cuddling with a pet, or engaging in a craft activity together can support your child’s wellbeing. Again, it’s important to take their lead here: ask them what might make them feel supported, safe, and well. They might want to get started by having a look our self-care guide for young people.
 
You might also want to think about your own self-care. Children often take cues from parents and caregivers, so show your child that it’s okay to prioritise wellbeing by practicing self-care yourself. This might mean sharing with them how you unwind after a stressful day or trying an activity together like crafting, dancing, or breathing exercises.

There are also lots of resources that can help your child manage their mental health in the short term. Mood tracking apps can help you both understand potential triggers as well as things that help. Other mental health apps or websites provide useful exercises to manage anxiety or depression. Books that speak to their specific experiences can help them feel much less alone. 

If your child is on a waiting list, it’s important to actively advocate for their needs. This means your child’s struggles are taken seriously by professionals and helps them access additional support while they wait. 
 
You might want to stay in regular contact with the healthcare or educational professionals involved in your child’s care to understand where things are, and to provide updates to your child. You could also create a written record of what’s going on for your young person, which can be really helpful when attending meetings. 
 
There might also be times when you have to escalate things. If your child’s mental health is affecting their ability to go to school, read our guide on school anxiety for more information on where to get support. Or, if you feel like the current service they’re seeing isn’t providing adequate support, you could ask your GP for alternative options or contact local advocacy services for help. 
 
Again, it’s important to make sure your child has a meaningful say in how you advocate for them. They understand their own experiences better than anyone, so ask them how they want you to speak up for them. 

In hindsight, I wish I didn’t get frustrated at my child for not being able to cope. Staying connected with them, regardless of everything else, is the best strategy.
A parent

Other types of support

You’re doing all you can to support your child while they’re on a waiting list. But sometimes they – or you – may need additional help. Below are a few suggestions for where you can receive that support.  

  • Charities

    Many charities offer advice, helplines, and support groups for young people that can be a lifeline when they are on a waiting list.  These organisations can provide practical and emotional support, as well as signposting you to other services that can help. 
     
    The YoungMinds Parent Helpline offers confidential advice and support for parents and carers of children who are experiencing mental health difficulties. 
     
    You can also research charities who offer support with specific issues – for example eating disorders, autism, OCD, or bipolar. Our A-Z guide to mental health has lots of signposts that can help you.

  • Counselling and psychotherapy

    If they can’t immediately access NHS services, your child may benefit from private counselling or psychotherapy. If private counselling is an affordable option, lots of therapists offer flexible hours and can provide one-to-one support tailored to your child’s specific needs, identity, or background. 
     
    For more information on how to find the right therapist for your child, visit our resource.

  • Peer support

    Connecting with others who are going through similar experiences can be incredibly helpful for your child and for you. Peer support groups can be a great way for your child to connect with others with shared experiences and receive practical advice at the same time. And they can make your child feel much less isolated. 
     
    To find peer support, speak to your GP. Or you can search online for local community groups that might suit your child.  

What to do if things change

Sometimes, your child may be on a waiting list because they don’t meet the service’s threshold for immediate support.  

But things can change. If you notice things getting worse, get in touch with the service again to let them know what’s going on. If things have become much harder for your child, someone may be able to see them sooner. Or they may be able to signpost to urgent care services. 

If your child experiences a mental health crisis, or you're worried they're not safe, you can get them urgent help now. We have a list of services who can support you.

My child needs urgent help

Where to get further help

  • YoungMinds Parents Helpline

    We support parents and carers who are concerned about their child or young person's mental health. Our Parents Helpline provides detailed advice and information, emotional support and signposting.

    You can speak to us over the phone or chat to us online.

    You can speak to us over webchat between 9.30am and 4pm from Monday-Friday. When we’re closed, you can still leave us a message in the chat. We’ll reply to you by email in 3-5 working days.

    Opening times:
    9.30am-4pm, Monday-Friday
  • Youth Access

    Provides information about local counselling and advice services for young people aged 11-25.

    Put in your location and what you need help with into their 'Find help' search, and see what services are available in your area.

  • Bayo

    Bayo has a list of organisations that work specifically with Black young people, including places where Black young people can get mental health support in their local community.

  • Mind

    Offers advocacy services, as well as information and signposting on mental health difficulties, via the Mind Infoline.

    Also hosts Side by Side, an online community for those aged 18 and over to connect with others who are going through, or have been through, similar experiences.

    Opening times:
    9am - 6pm, Monday to Friday (except for bank holidays)
  • Anxiety UK

    Provides information, support and advice for anyone struggling with anxiety. Please note that this organisation offers paid-for services, including therapy and an advice line.

    Opening times:
    10.30am-4.30pm, Monday-Friday
  • Beat

    Offers information and support for anybody affected by eating disorders, and for their families and carers.

    One-to-one web chat available. They also run a range of online support groups, which are all fully moderated and anonymous.

    Enter your postcode in the HelpFinder to see what eating disorder support is available in your area.

    Parents and carers in some parts of the UK can access peer mentoring, through which you can be supported by someone who's been through the same situation. 

    Find information on helpline accessibility and confidentiality.

    Helpline is for anyone over 18.

    Opening times:
    365 days a year - weekdays (9am - 8pm); weekends (4pm - 8pm)
  • NHS 111

    To get urgent mental health advice from the NHS, call 111 and select the mental health option. 111 will tell you where you can get help. They may also be able to put you through to a trained mental health professional over the phone.

    111 can support anyone who is feeling unsafe, distressed or worried about their mental health. They can also give information and advice about what to do if you're worried about someone else.

    If you would rather get help online, you can use 111 online.

    Opening times:
    24/7
    111
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This page was reviewed in April 2025.

It was created with parents and carers with lived experience of supporting their child on a waiting list.

We will next review the page in 2028.

YoungMinds is a proud member of PIF TICK – the UK's quality mark for trusted health information.